This Privacy Policy explains how Cleaners West Kensington collects, uses, stores, and protects personal data of its customers and prospective customers in the West Kensington area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaners West Kensington customers and service users located in the West Kensington area.
Cleaners West Kensington is a cleaning services provider operating in the West Kensington area. For the purposes of data protection law, we are the data controller of personal data we collect and process about our customers and prospective customers.
We may collect and process the following categories of personal data when you enquire about, book, or use our services:
Identity and contact details, such as your name, address, service address, and other contact information required to provide our services and communicate with you.
Booking and service information, such as the type of cleaning service requested, property details relevant to the service, dates and times of bookings, and any instructions you provide to us.
Payment and billing information, such as records of payments you make for our services and related billing details. We do not store full payment card details where payment is processed by third party payment processors.
Communication records, such as emails, messages, notes of telephone conversations, and feedback or complaints you provide to us.
Website and usage data, where applicable, such as technical data collected when you visit our website, including your approximate location, device information, and how you interact with our website. This may be collected using cookies or similar technologies where permitted by law.
We use your personal data for the following purposes:
To provide and manage cleaning services, including handling enquiries, confirming bookings, allocating cleaners, and managing changes or cancellations.
To communicate with you about your bookings, service updates, and any issues that may affect your appointments.
To process payments and maintain accurate financial and accounting records.
To manage our relationship with you, including responding to your questions, feedback, or complaints, and requesting reviews or service feedback where appropriate.
To improve our services, including monitoring service quality and analysing patterns of bookings and enquiries in the West Kensington area.
To comply with legal and regulatory obligations, including record-keeping, tax, accounting, and responding to lawful requests from public authorities.
We rely on one or more of the following lawful bases under data protection law to process your personal data:
Contract. We process your personal data when it is necessary to enter into or perform a contract with you, such as when you book cleaning services or ask for a quote.
Legitimate interests. We process personal data where it is necessary for our legitimate interests as a service provider, and these interests are not overridden by your rights and freedoms. These interests include managing and improving our business, communicating with existing customers, and preventing fraud or misuse of our services.
Legal obligation. We process personal data where necessary to comply with legal obligations, such as tax and accounting rules, record keeping requirements, and responding to lawful requests from authorities.
Consent. In limited cases, we may rely on your consent, for example for certain types of marketing communications where consent is required. Where we rely on consent, you can withdraw it at any time.
We may share your personal data with trusted third parties who act as data processors on our behalf. These third parties are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy, and they must implement appropriate security measures.
Such processors may include:
IT and hosting service providers that support our systems and data storage.
Payment processing providers that handle the secure processing of your payments.
Customer management and booking system providers that help us schedule and manage our services.
Professional advisers such as accountants or legal advisers, where necessary for business administration or to protect our legal rights.
We may also share personal data with third parties acting as independent data controllers where required by law, such as regulatory authorities, law enforcement bodies, or tax authorities, or in connection with legal claims or proceedings.
Where we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses approved by relevant authorities or ensuring the recipient is located in a country with an adequate level of data protection.
We keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, tax, accounting, or reporting requirements.
In general, we retain:
Customer and booking records for a period that allows us to manage ongoing and repeat services and to respond to any queries or disputes relating to past bookings.
Financial and transaction records for periods required by tax and accounting laws.
Correspondence and complaints information for a period that allows us to respond to issues, improve services, and defend potential legal claims.
When personal data is no longer required, we will delete or anonymise it in a secure manner.
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. Measures include access controls, secure storage, and restricting access to personal data to employees and service providers who need it to perform their duties and who are subject to confidentiality obligations.
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and obtain a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data where there is no good reason for us to continue processing it, sometimes known as the right to be forgotten.
Object to the processing of your personal data where we rely on legitimate interests and you feel your rights override our interests.
Request restriction of processing of your personal data in certain circumstances, such as while we verify its accuracy or our legitimate grounds for processing it.
Request the transfer of your personal data to you or to another service provider in a structured, commonly used, and machine-readable format, where technically feasible and where the processing is based on contract or consent.
Withdraw consent where we rely on your consent to process your personal data. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner’s Office.
We may use your contact details to send you information about our cleaning services that may be of interest to you. Where required by law, we will only send such communications with your consent. You can opt out of receiving marketing communications at any time by following any unsubscribe instructions provided in the communication or by contacting us using the details provided in this Privacy Policy.
Our services are not directed at children, and we do not knowingly collect personal data relating to children. If we discover that we have collected personal data about a child without appropriate consent, we will take steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updated version will apply to all Cleaners West Kensington customers in the West Kensington area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
You can rely on our cleaners West Kensington to vide you quality services and great discounts!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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