These Terms and Conditions set out the basis on which Cleaners West Kensington provides cleaning and related services to residential and commercial clients. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following definitions apply:
Client means the person, company, or organisation booking or receiving services from Cleaners West Kensington.
Company means Cleaners West Kensington and any contractors or cleaners engaged by it.
Services means any cleaning, housekeeping, end of tenancy cleaning, one-off cleaning, regular cleaning, office cleaning, deep cleaning, or related services provided by the Company.
Premises means the property, home, or business address where the Services are to be performed.
Booking means a request for Services accepted by the Company, whether made online, by message, or through any other communication channel.
The Company provides professional cleaning services within its designated service areas, including West Kensington and surrounding neighbourhoods. The scope, duration, and frequency of the Services will be agreed at the time of booking and confirmed by the Company.
The Client is responsible for ensuring that the description of the Premises and the requested Services are accurate and complete. The Company reserves the right to adjust the price or the time required if the information provided by the Client is incomplete or inaccurate, or where the condition of the Premises is significantly different from what was described at the time of booking.
Bookings may be made by the Client through the Company’s accepted communication channels. The Client must provide full and accurate details, including the address of the Premises, type of property, approximate size, specific areas to be cleaned, preferred dates and times, and any special instructions.
A Booking is considered accepted only when the Company confirms it to the Client. Confirmation may be made in writing or by other agreed means. The Company reserves the right to decline a Booking without providing a reason, particularly where the requested Services fall outside its normal scope or geographical coverage.
For regular cleaning arrangements, the Company and the Client will agree a recurring time and day for the visit, subject to availability. While the Company will use reasonable efforts to provide the same cleaner on a regular basis, this cannot be guaranteed, and the Company may substitute another cleaner when necessary.
The Client must provide the cleaner with safe and reasonable access to the Premises at the agreed time. This includes ensuring keys or access codes are made available as agreed, and that any security systems are disarmed or that the cleaner is instructed on their use.
The Client must ensure that the Premises are safe, free from hazards, and comply with all applicable health and safety regulations. The Client must inform the Company of any particular risks, fragile items, restricted areas, or special requirements in advance of the Booking.
Where the Client provides cleaning materials or equipment, these must be safe, in good working order, and suitable for the tasks requested. The Company is not liable for any breakage, damage, or poor results arising from the use of materials or equipment supplied by the Client.
The price for the Services will be communicated to the Client at the time of booking, based on the information provided. Prices may be on an hourly basis or a fixed-fee basis depending on the type of service requested.
The Company reserves the right to amend its prices from time to time. Any change in pricing will not affect confirmed Bookings, except where the Booking details have changed or where the information provided by the Client was inaccurate or incomplete.
Payment terms will be communicated to the Client upon confirmation of the Booking. Payment may be required in advance, on the day of service, or within a specified period after completion, as notified by the Company. Payment methods accepted by the Company will be set out in the booking confirmation or other service information.
The Client agrees to pay all amounts due in full and on time. If payment is not received by the agreed due date, the Company may charge interest on overdue amounts and may suspend or cancel further Services until payment is made in full.
The Client may cancel or reschedule a Booking by giving the Company reasonable notice in accordance with this clause. Unless otherwise stated, the minimum notice period for cancellation or rescheduling is 24 hours before the scheduled start time.
If the Client cancels or reschedules a Booking with less than the required notice, the Company may charge a late cancellation fee, which may be a fixed amount or a percentage of the agreed service price. The Company will notify the Client of any applicable fees at the time of booking or as soon as practicable thereafter.
Where the cleaner travels to the Premises and is unable to gain access or start the work due to circumstances within the Client’s control, this may be treated as a late cancellation, and the full service fee or a call-out charge may apply.
The Company may cancel or reschedule a Booking for reasons including, but not limited to, staff illness, severe weather, transport disruption, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will notify the Client as soon as reasonably possible and offer to reschedule the Booking. The Company will not be liable for any loss arising from such cancellation or rescheduling.
The Company aims to provide a high standard of cleaning services within the agreed scope. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 24 hours of the service being carried out.
Where a complaint is justified and relates directly to the quality of the Services, the Company may, at its discretion, arrange for the affected area to be re-cleaned or may offer a partial refund or credit toward a future service. The Company’s liability will be limited to the value of the affected portion of the Services.
If the Client provides keys or access codes so that the cleaner can enter the Premises in their absence, the Company will take reasonable care to keep such keys and codes secure. The Client is responsible for ensuring that their home or business insurance covers the use of cleaning services and access by third parties.
The Company accepts no responsibility for loss or damage arising from any existing defect in locks, doors, windows, alarms, or other security systems at the Premises. The Client must inform the Company of any issues affecting secure access before the Booking takes place.
The Company will exercise reasonable skill and care in providing the Services. The Company holds suitable insurance cover in respect of its liabilities arising from the provision of cleaning services, subject to policy terms, conditions, and exclusions.
The Company’s total liability to the Client for any loss or damage arising from the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Client for the specific Booking from which the claim arises.
The Company shall not be liable for:
Loss or damage arising from the failure of the Client to provide safe access or accurate instructions.
Normal wear and tear or pre-existing damage to the Premises, surfaces, fittings, or contents.
Damage to items that are inherently fragile or whose value exceeds their replacement cost, including but not limited to artwork, antiques, jewellery, and cash, unless specifically agreed in writing.
Any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity suffered by the Client.
Nothing in these Terms and Conditions limits or excludes any liability which cannot legally be limited or excluded under applicable law.
The Client is responsible for securing any cash, jewellery, important documents, or other valuables before the cleaner attends the Premises. The Company recommends that such items are stored in a locked or secure location.
The Company does not accept responsibility for any allegation of loss where there is no clear and conclusive evidence that the loss was caused by a cleaner while performing the Services. The Client must promptly notify the Company of any alleged missing items and cooperate fully with any reasonable investigation.
The Company is committed to operating in compliance with applicable waste management and environmental regulations. The Services may generate domestic or commercial waste such as dust, packaging, and disposable cleaning materials.
Unless otherwise agreed, general household or office waste will be placed in the Client’s designated bins or refuse containers at the Premises. The Client is responsible for arranging collection and disposal of such waste through their normal local authority or private waste collection services.
The Company does not normally remove or transport waste away from the Premises. Where removal of waste is specifically requested and agreed, this may be subject to additional charges and must comply with all relevant waste disposal regulations. The Company reserves the right to refuse removal of hazardous, clinical, or restricted waste, including but not limited to chemicals, paints, solvents, syringes, and asbestos.
The Client must not request, and cleaners must not agree, to dispose of waste in a manner that breaches local regulations or environmental laws. If the Client’s instructions would result in non-compliant disposal, the cleaner will refuse to follow those instructions.
The Company may use its own cleaning products and materials or may agree to use products provided by the Client. The Client must inform the Company of any allergies, sensitivities, or preferences regarding cleaning products before the Booking.
Where the Client requests the use of specific products or methods, the Company will use reasonable efforts to comply, but cannot guarantee any particular result. The Company is not liable for any reaction or damage arising from products supplied by the Client or from failure to disclose known sensitivities.
The Company is committed to maintaining a safe working environment for its cleaners and Clients. Cleaners are instructed not to undertake tasks that may compromise their safety or fall outside reasonable cleaning practice, such as working at excessive height, moving very heavy furniture unaided, or handling hazardous substances.
If a cleaner considers that the Premises present an unacceptable risk to health or safety, they may suspend or refuse to carry out all or part of the Services. The Company will inform the Client of the reason and, where possible, suggest alternative arrangements.
The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruptions, strikes, pandemics, accidents, or failure of utilities.
Where a force majeure event occurs, the Company will use reasonable efforts to inform the Client and to reschedule the affected Services.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business operations, or service offerings. The latest version will apply to new Bookings and to ongoing Services after the date on which the updated Terms and Conditions are notified or made available to the Client.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any prior agreements, understandings, or arrangements, whether oral or written. No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
You can rely on our cleaners West Kensington to vide you quality services and great discounts!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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